Impact & Maturity
Figures derived from the modelled processes and life events — without tracking. They show how digital and how simple the procedures are today and where simplification can start.
Aggregiert· Derived from process and life-event data
Figures at a glance
17
Modelled processes
26
Media breaks total
17/17
With once-only potential
25
Improvement ideas
50%
Life events with a procedure
Assessment (portfolio)
Share of indicators met across all modelled processes — a snapshot of the model data, not an official digitalisation level. «unknown» is not counted as not met.
89%
Digitalisation
90%
User-centricity
90%
Overall met
Digitalisation
Online application available7/17 · 10 unkn.
Online payment available0/17 · 17 unkn.
Online status tracking0/17 · 17 unkn.
No media break1/17 · 16 unkn.
Can be completed fully digitally0/17 · 16 unkn.
Once-only (no re-entry of data)0/17 · 17 unkn.
User-centricity
Easy-language version available17/17
Multilingual (en/fr/it)17/17
Preconditions clearly stated10/17
Deadlines/fees transparently linked17/17
Accessible (WCAG 2.1 AA)1/17 · 16 unkn.
Non-digital alternative path2/17 · 15 unkn.
Online maturity of processes
Offline1
Partly digital10
Digital6
Fully digital0
Simplification status
Observed17
Validated0
Responsibility compass
Aggregated across all processes — structural features of the model, not legally binding information.
3/17
Processes with split responsibility
5/17
Processes with an appeals body
20
Authorities involved (total)
32
Required documents in total
Climate & city goal
Net zero 2040 · by 2040
The City of Zurich aims for net-zero greenhouse gas emissions by 2040 — anchored in the municipal code. stadt-zuerich.ch ↗
Geschätzt
2/5
Departments with high CO₂ relevance
44%
Avg. climate investment share
CO₂ relevance per department (indicative, 0–100)
Tiefbau- und Entsorgungsdepartement85
Hochbaudepartement60
Finanzdepartement
Process complexity
| Process | Steps | Actors | Decisions | Breaks |
|---|---|---|---|---|
| 18 | 6 | 4 | 4 | |
| 16 | 5 | 3 | 1 | |
| 16 | 4 | 3 | 2 | |
| 15 | 3 | 3 | 3 | |
| 15 | 4 | 3 | 2 | |
| 14 | 2 | 3 | 2 | |