Register electricity when moving (ewz)
When moving, electricity must be registered and deregistered separately with the City of Zurich's electricity utility (ewz) – registering with the residents' registration office is not enough. The move is reported online via the ewz account.
Process compass
Structural diagnosis of this procedure — derived from the model, not legally binding information.
Responsibility
- City of Zurich electricity utility (ewz)
Burden on citizens
- Media breaks: Re-entering data
Common concerns that lead here
Digital maturity & simplification
Online maturity:DigitalStatus: ObservedMedia breaks
- Re-entering data
Data already on file (once-only)
The move notification to the residents' registration office and to ewz could be combined instead of entering the same data twice.
Pain points
- The move must be reported separately to the city and to ewz.
Improvement ideas
- A single move notification that automatically reaches the registration office and ewz.
Impact & metrics
- Notification channel: online über das ewz-Konto
User groups
Households moving within the city
Steps (textual)
- A move is coming upStartPerson or household moving
- Register and deregister electricity separately with ewzInputPerson or household moving
Registration with the residents' registration office does not cover electricity – ewz must be informed separately.
- Report the move online via the ewz accountInputPerson or household moving
Enter the change of address or move online via the ewz account.
- ewz records the move-in and move-out and reads the meterProcessCity of Zurich electricity utility (ewz)
Übersetzung ausstehend — Verbindliche Werte (Fristen & Gebühren)
Übersetzung ausstehend — Verbindliche Zahlen stehen bewusst nicht im Diagramm — sie gelten nur so, wie sie in der amtlichen Quelle stehen. Jeder Eintrag verlinkt auf die exakte Stelle.
- Register electricity separately(retrieved 2026-06-21)
«Ihre Anmeldung beim Personenmeldeamt ersetzt nicht die Anmeldung bei der Strom- und Wasserversorgung.»
- Inform ewz about the move(retrieved 2026-06-21)
«Informieren Sie Ihren Energielieferanten ewz über Ihren Umzug.»
Legal basis
Sources
- ewz – Umzug / Adressänderung melden(retrieved 2026-06-21)
- Stadt Zürich – Erste Schritte(retrieved 2026-06-21)