Machinery of the City of Zurich

Media breaks

• Re-entering data
• Separate payment

Data already on file (once-only)

Residence (population register) and vehicle holdership (vehicle register) are already held by the administration — full linking could verify eligibility automatically instead of requiring uploads.

Pain points

• Vehicle registration and proof of residence must be uploaded manually although the data exists.
• Payment happens separately by invoice — no direct online completion.

Improvement ideas

• Automatic matching against population and vehicle registers (once-only) instead of upload.
• Direct online payment at the end of the application.

Impact & metrics

• Share online: Antrag online, Zahlung separat