Machinery of the City of Zurich

Media breaks

• Re-entering data

Data already on file (once-only)

The relevant income is already held by the tax office. With register linkage it would not need to be re-submitted, and the voucher could be re-assessed automatically each year.

Pain points

• Finding a place is entirely up to the parents; many neighbourhoods have long waiting lists.
• Income and employment proofs must be re-submitted every year.
• Split responsibility: contribution factor at the school office, financing/payment at the social welfare department — opaque for parents.

Improvement ideas

• A single point of contact for contribution factor and daycare financing.
• Central placement service instead of individual search.
• Automatic annual re-assessment via linkage with tax data (once-only).

Impact & metrics

• Share online: Gutschein-Antrag online, Platzsuche und Vertrag offline