Report a found item / search for a lost item (lost property office)
Anyone who finds something in the City of Zurich reports or hands it to the city police's lost property office; anyone who has lost something files a search request. Found items are recorded and kept for a statutory period.
Common concerns that lead here
Digital maturity & simplification
Online maturity:DigitalStatus: ObservedMedia breaks
- In-person visit
Data already on file (once-only)
Loss and found reports could be matched regionally across municipal borders instead of only locally — many items travel across city boundaries.
Pain points
- Collection requires appearing in person at the office.
Improvement ideas
- Regional/cantonal match of lost and found instead of city-only.
Impact & metrics
- Share of reporting online: Meldung online, Abholung vor Ort
User groups
People who lost something · Honest finders
Steps (textual)
- Item found or lostStartPerson who found or lost an item
- Found or lost?DecisionPerson who found or lost an item
- Report or hand in the found itemInputPerson who found or lost an item
Report the found item online and/or hand it in at the lost property office; valuables as soon as possible.
- Found item reported (possible finder's reward)EndPerson who found or lost an item
- Report the loss (search request)InputPerson who found or lost an item
Online loss report with a description of the item, place and date of loss.
Übersetzung ausstehend — Verbindliche Werte (Fristen & Gebühren)
Übersetzung ausstehend — Verbindliche Zahlen stehen bewusst nicht im Diagramm — sie gelten nur so, wie sie in der amtlichen Quelle stehen. Jeder Eintrag verlinkt auf die exakte Stelle.
- Fee charged when collecting a found item at the lost-property office(retrieved 2026-06-10)
«Bei der Abholung im Fundbüro wird eine Gebühr erhoben.»
Legal basis
Sources
- Stadt Zürich – Fundbüro der Stadtpolizei(retrieved 2026-06-06)